Frequently Asked Questions
Do you sell retail quantities?
KA Packaging primarily supplies wholesale, full-carton orders. The carton quantity is shown on each product page or in the selected SKU name.
What does the product-page price mean?
For standard U.S. full-carton products, the displayed price is a U.S. delivered reference price for the selected SKU. Remote-area delivery, special requirements, and changing logistics conditions may require confirmation.
Can I order from outside the U.S.?
Yes. Send the product, quantity, destination country, city, and postal code for a custom shipping quotation.
Can I mix styles or order less than one carton?
Standard cartons are generally packed as one SKU. Mixed styles or smaller quantities may be possible for selected products but must be confirmed individually and may have a different price or minimum quantity.
Can I request samples?
Samples may be available for selected products. Contact us first with the product link, SKU, and destination. We will confirm availability, product cost, and shipping cost before payment.
Do all dessert cups include lids?
No. Lid configuration varies by SKU. Options marked “+Lid” include the corresponding lid configuration; other options should not be assumed to include lids.
Can you provide custom printing?
Customization may be available depending on the product, material, quantity, and production requirements. Send the product, artwork or logo, quantity, and destination for evaluation.
How long will production and delivery take?
The schedule depends on the product, quantity, stock or production status, shipping method, destination, customs, and carrier conditions. We provide an estimate after confirming the order.
What should I do if an order arrives damaged or incorrect?
Keep the goods and packaging, then send the order details, shipping label, clear photos or video, affected SKU, and affected quantity. We will review the evidence and order terms before proposing a resolution.
Can I return a wholesale order?
Do not return goods without written authorization. Eligibility depends on the product, order type, condition, reason, and agreed terms. Custom-made, printed, used, or opened products are generally not eligible for change-of-mind returns.
