Terms, Returns & Claims

These terms apply to quotations, product orders, sample payments, and custom payments placed with KA Packaging. By submitting an order or payment, you confirm that you have reviewed the selected product, quantity, price, delivery information, and applicable order terms.

Wholesale orders and product selection

KA Packaging primarily supplies business customers in full-carton quantities. Product photos, dimensions, colors, and descriptions help identify the product. Colors, dimensions, and packaging may vary slightly between screens, production batches, and measurement methods. The customer is responsible for selecting the correct SKU and confirming essential requirements before ordering.

Prices, quotations, and payment

Standard U.S. products may show a delivered reference price. Mixed styles, special quantities, custom work, remote areas, and other countries require confirmation. The Custom Payment Unit must only be used after KA Packaging confirms the amount and purpose in writing; the selected quantity must equal the confirmed U.S.-dollar amount.

Custom and printed products

Custom printing, dimensions, packing, and made-to-order products require written confirmation. Approved custom orders cannot normally be cancelled, changed, or returned after production begins unless the delivered goods materially differ from the confirmed specification.

Shipping and delivery

Products ship from China. Production and delivery schedules are estimates unless specifically guaranteed in writing. The quotation states what is included. Duties, local taxes, inspections, storage, remote-area surcharges, unloading, and other destination charges are not included unless confirmed.

Inspection and claims

Inspect the shipment promptly and before goods are used, repacked, distributed, or resold. For damage, shortage, incorrect goods, or quality concerns, keep the goods and packaging and provide the order reference, outer-carton and shipping-label photos, clear photos or video, affected SKU, quantity, and a description of the issue.

Returns and resolutions

Do not return products without written authorization. Custom-made, printed, used, opened, damaged-after-delivery, or non-standard products are generally not eligible for change-of-mind returns. After reviewing the evidence and order terms, KA Packaging may propose replacement, account credit, a partial refund, a refund for the confirmed affected quantity, or another agreed resolution.

Responsibility

To the extent permitted by applicable law, KA Packaging is not responsible for indirect losses, lost resale opportunity, lost profit, improper storage, unsuitable product selection, or use outside the confirmed specification. Nothing in these terms excludes responsibility that cannot legally be excluded.

Contact

Email: kapackaging@kapackaging.com
WhatsApp: +44 7541 470352